Promote your K-12 business to parent community - Oroola for business

FAQ

WHY OROOLA

What is Oroola and what can I use it for

Oroola is a private, school-based community of k-12 parents and high school students. Oroola allows parents/students to not only to connect with and share information and resources with parents/students from their own school communities, but also from other local schools. In addition, parents/students can find local services such as tutors, after-schools programs, activity classes and local events by way of parent recommendations and through local businesses on Oroola.

When looking for resources such as carpool drivers, baby sitters and other services, it helps to reach out to an extended community beyond your own school and Oroola helps parents expand their network beyond their school boundaries.

My school already communicates through a mailing list (Yahoo/Groups Groups), do I still need Oroola

Times have changed and so has education. While mailing lists fulfilled the communication needs of yester years, it doesn’t provide the same level of interactivity and transparency that we have come to know of and habituated to through use of various modern collaboration tools.

  Mailing Lists Oroola
Generic v/s purpose-built platform Generic, built for all, mailing lists donor include tools required by parents and families Purpose-built specifically for parents of school-age kids, Oroola allows for interactive and more transparent collaboration.  On Oroola parents can ask and provide recommendations, find and share local events and services, post classifieds, etc.
Manually implemented v/s built-in security Moderator dependent. It is hard to verify the identity of members On Oroola, parents are required to go through rigorous onboarding process to ensure membership and security of its members. Oroola also allows parents to report suspicious profiles and inappropriate posts to the system. 
Single-sided communication v/s interactivity Since mailing lists are tools of mass communication and designed to operate through emails, they tend to create too much noise and clutter in your inbox.  The fear and hesitation of spamming everybody on the list limits the interactivity On Oroola a member can limit their interactivity to a single individual, a few handful of people or to everyone. 
Manually implemented v/s built-in spam control Mailing lists tend to receive a lot of spam and hence require a dedicated moderator to control the flow of messages. This also inadvertently could lead to message censorship Oroola has built-in spam and security controls, and also provides its members with ability to report posts as spam or inappropriate
Noise v/s value Many school groups do not allow promotion of for-profit businesses even when they provide valuable information and services to families On Oroola, parents can share valuable information in form of recommendations and promotion of local businesses, events, etc., without creating spam.

My school already has a Facebook Page/Group. Are you saying Oroola is more effective or a better collaboration tool than Facebook?

Though on the face of it, it may seem that Oroola’s collaboration tool is akin to Facebook, there are lot of differences between the 2 tools. a) Oroola is purpose-built for communication and collaboration between parents, which means that parents are automatically, assigned to their children’s school/classroom communities the moment they sign in. b) Parent profiles are made up of information about their school, their role they may play in the school as a volunteer, PTA member, coach, etc. and of their children’s grade information. This allows for easy identification and verification of parent profiles and helps to keep the community safe. C) Oroola is designed to maximize the sharing of valuable information such as recommendations about local family and children-related services, businesses, events, etc. Since Facebook is designed as a generic collaboration tool it is hard to facilitate such specific information-sharing d) Oroola provides custom-built tools such as school finder, parent recommendations and reviews about local schools, curated list of resources, etc. Facebook lacks all these valuable tools and resources

My school already uses tools to communicate with parents, do I still need Oroola

Many schools use different tools to communicate with parents. Some schools use plain old emails, others use tools specifically designed for school-to-parent communication. Nevertheless, these tools are meant for school-to-parent communication. The tools may even support parent-to-parent communication, but parents hesitate using the same tool for parent-parent communication due to privacy issues. Oroola is built specifically for parent-to-parent communication and hence preserves the privacy of such communications.

PTO AND MODERATORS

Where can I find more help or support for the product

There are several ways to find product help or support
  • FAQ: Click on the question mark icon in the top right corner, just below the Settings menu, to access detailed FAQ. Alternatively, you can access our FAQ at Oroola.com/faq. Most of the questions are answered here.
  • Via Contact Us Form: You can also reach out to us by filling up the Contact Us form accessed by clicking on "Contact us" in the footer of the website
  • Via Chat: Chat with a support agent for instant help. Start by clicking on chat icon found in the bottom left corner of the website
  • Via Email: Email us at support@oroola.com

I would like to revoke the moderator role from a member

Only a moderator can revoke moderator role from another member. To revoke moderator role from a member,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on Revoke Moderator

I would like to assign a new moderator for my school community

Only a moderator can assing a new moderator for the school community. To assign a new moderator for your school community,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on Assign Moderator
Remember that you can have up to 3 moderators per school community, so you may have to revoke moderator role from another member before you assign a new moderator, in case there are already 3 moderators for your school community.

Can I moderate messages before they are published to my school community

Yes, only moderators can moderate messages in school community. By default, message moderation is turned OFF, if you wish to turn message moderation ON for your school commuity, please let us know and we will configure your school community accordingly.

How does message moderation work

When a non-moderator member posts a message in a school wall, the message is sent to all moderators for approval. Moderators receive notification a few times a day about number of messages pending approval. Moderators can click on View All Messages button either in email or in-app notification to view all messages pending approval. They can then approve or reject a message. Only when a message is approved, it is published to all the members. If a message is reject the message will not be published to other users. After a message is approved or rejected, it is removed from moderator's "pending approval" queue.

SIGNUP AND LOGIN

How do I sign up for Oroola

You have multiple ways of signing up on Oroola:
  • From the school page
    • Click on Schools in the top menu
    • Type in your city/zip code, then enter partial or full school name (optional) and hit enter
    • Click on your school name
    • Click on “Join Oroola" button
    • Select the type of user you are: Non-PTA Parent, PTA Parent, Student, or PTA Teacher Representative
    • Add your email address
    • NOTE: To join multiple schools, you just need to start with one school and you will get an opportunity to add more children/schools to your profile. Note: If you are a student or a PTA Teacher Representative you can join only one school community.
  • From the Sign up menu
    • Click on the signup menu item
    • Select the type of user you are : Non-PTA Parent, PTA Parent, Student, or PTA Teacher Representative
    • Proceed with the signup process
Please remember that to join a school commuinty you must either be invited by your PTO or another verified member, or enter your unique school code. You can obtain a school code from your PTO

What information is saved or accessed by Oroola when I sign up using any of the social networks

Oroola does not access any of your personal information when you login using social networks. The access is provided only for ease and convenience of signing up into Oroola.

SECURITY AND PRIVACY OF INFORMATION

Why do you need to collect my child’s school and grade information?

We need your child’s school and grade information so that we can build and place you in the right school community. If your child is in grades K-6, you will also be able to create or join their classroom communities.

Why is children information displayed along with parent information in member profile?

Parents typically know other parents as X’s mom or Y’s dad and not by their first/last names. Adding children name and grade information to parent profile makes it easier to identify a parent and connect with them. It also adds another layer of transparency and control, which makes Oroola different from other platforms where the member information is completely hidden and hence hard to verify.

Who is able to see my children information?

Your child(ren)'s profile information is exposed only to those parents of the school community to which the child belongs. The parent profile information is visible to all the school communities to which the parent belongs

I am concerned about showing my children’s information in member profile

We understand your concern as we are parents ourselves. We take all precautionary measures to ensure that you children information 1) is not shared with anyone else outside of your particular school community 2) we do not sell, trade, exchange or share any of the members’ personal information with any 3rd party or outside vendor. Besides this, we display only your child's initials and not their name.

Why does Oroola claim to be safer than other existing collaboration tools

Oroola community members can view profiles of other members in a school community. The profile information, which includes details such as parent name, picture, children information (visible only to that particular school community members), their PTA/volunteer/coach roles, if any, etc., provides transparency and adds a layer of safety. We encourage parents to add profile pictures for added transparency. Mailing lists such as Yahoo/Google Groups do not offer such transparency. Unlike other websites and social networks, we do not track or publish your information or activity outside of Oroola community. What happens in Oroola communities stays within Oroola!

If at any point a member feels that a particular member profile isn’t genuine or that a member poses safety hazard to the community, parents could easily report that profile to the Oroola authorities following which an investigation will be initiated and appropriate action will be taken, including a possibility of deactivating the account permanently.

I would like to report a parent who is behaving suspiciously and making inappropriate posts

To report a suspicious profile, you can go to the profile of that person and on the “Report this member to admin” button in the top right hand corner.

MY SCHOOLS

What is My Schools

My Schools is a list of your "Primary" schools where your kids go to school. Each school has a separate wall, which can be accessed by clicking on that particular school.

Can I invite other parents from my school

Yes, absolutely. To invite friends who are not in your school community, click on the “Invite Friends” menu item in the blue side bar menu. This menu can be accessed by placing your mouse on the orange box with white horizontal lines (called hamburger menu) in the top leftmost corner.

Can I invite friends who do not belong to my school community

We do not stop you from inviting parents from other schools but if their school PTO isnt using Oroola, they may not be able to register as each new member requires a unique invitation or school code from their PTO (or another verified member) to be able to regsiter on Oroola.

How can I see members in my school or classroom community

You can find the count of all members in your school or classroom community in the top left corner under your school name. Clicking on the members link will show you the profiles of all the members. Click on member name to see their detailed profile

What is the difference between school and classroom community

Classroom communities are limited to elementary grades only as concept of classrooms in middle and high school doesn't exist. Classroom community comprises of parents from your child’s classroom. Any messages that you post to the classroom wall are visible to and shared only with the parents of that classroom. On the other hand school community consists of all the members of that school. Classroom community is a subset of the school community. Any message that you post on the school community wall is visible and shown to all members of the school.

How can I become a member of another school community?

To become a member of a new school community, you need to have a child going to that school. To add a child,
  • Click on the gear/settings icon on the top right hand side
  • Select “Edit Profile” menu item
  • Click on “Add Another Child” button
  • When you add a child to your profile and associate a school with his/her name, you automatically become a part of that school community

How can I create or join a classroom community

To become a member of a classroom community, you have to first become a member of the school community. If a classroom community doesn’t exist you can create one, but if one exists, you can simply join it by clicking on “Join” button for that classroom community. To verify whether a classroom community exists or not, click on “Browse Communities” menu item in the blue side bar menu (which can be activated by hovering your mouse over the orange area with horizontal lines in the top most left corner). If it exists, you can join it, else you can create one of your own by “clicking on “+New” icon in the communities section of your school.

Who creates the school and classroom communities

Each school community is kickstarted by respective school PTO. The PTO then invites other members or shares a unique school code which is required by new members to join their school community. The classroom community is created explicitly by the first parent who takes an initiative to create the classroom community. Thereafter parents from that classroom can simply join the community created by the first parent.

Does a moderator need to approve membership into school or classroom communities?

We implement member security and approval in a slightly different way which doesn\t require member approval by moderators. This also means less work for moderators. Since each new member can register on Oroola only through an exclusive inviation or unique school code, member approval by moderator is not required

What if I don’t wish to be part of a school or classroom community anymore

If you wish to discontinue your membership from a school or classroom community, you can leave the community anytime by clicking on the “Leave Community” link on the top right of the school header. When you leave a school community, you are automatically removed from all the classroom communities of that school, which means you lose the ability to view/post messages and receive any notifications. But if you leave only a particular classroom community, you continue to be a member of other classroom(s) or your school community, which means you receive all related notifications, and are able to post to and view messages from these communities

How do I find which communities/groups already exist in my school.

To find the communities in your school, click on “Browse Communities” menu item in the blue side bar menu. This menu can be accessed by placing your mouse on the orange box with white horizontal lines (called hamburger menu) in the top leftmost corner.

My child has changed schools, how can I add new school community to my profile

To add a new school community, you must have a child go to that school. To add a new child or to edit existing school information for a child, click on the Settings (Gear) icon in the top right corner and then click on “Edit Profile” menu item. In “Edit Profile”, you can either edit the school/grade information for a child or add new child and school/grade information for that child, by clicking on “Add a child” button.

Alternatively, you can search for the school in the top search bar, and then click on “Add Child” button (in School Communities tab)

Can parents/students create groups for after-school clubs and activities?

Yes, Click on Groups in the top menu and click on the ‘+ New’ icon to create a new group. Please refer to question about different types of groups you can create on Oroola.

POSTS AND UPDATES

What are different types of posts/updates in MySchools wall

The different types of posts members can write are a) General updates b) Recommendations c) Classifieds d) Promotions, e) Carpool requests, and f) Events
  • General updates, as the name suggests are for daily updates
  • Recommendations help you to ask for recommendations for various things, from books to baby sitters.
  • Got your child’s gently used bike or toys to sell, or looking for left-handed baseball mitts, then post a classified
  • If you run a children-related business, such as tutoring, child-care, etc., or know of one that can help parents, feel free to promote them in promotions section.
  • Driving kids around is the biggest pain parents face. If you are looking for some help or are willing offer a helping hand (free or paid), this is the place to post your update

Why are there so many different types of updates

Different types of updates make it easier for users to search for information and to keep their walls neatly organized. Users can filter posts by each of the post categories – general, recommendations. Classifieds, promotions, or carpool.

What are private and public posts

Private posts are those messages that can be seen only by the members of your primary school community where the message is originally posted. Private messages CANNOT be shared outside of the school community by anyone Messages marked as public can be seen by both members of your private school community as well as those members who have added your primary school to their Extended Network. Public messages can be shared either with your other primary school communities or with any of the schools in your extended network Private messages are indicated by a closed lock icon, whereas public messages are indicated by an open lock.

Can I save a post for later reference, how can I access my bookmarked posts.

Yes, you can mark any post as favorite, either your own or someone else’s. To bookmark a post, simply click on the red heart. A filled up red heart indicates a bookmarked post. To access all your bookmarked posts, click on the heart in the top menu bar. To remove a post from bookmarks, simply click on the heart icon in the post again.

What does unsubscribe from a post mean?

Yes, you can edit/delete your own post

Can I edit/delete my own post?

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What types of files can I attach to posts?

You can attach, Excel, Word, PDF, Zip, and image files to your posts.

I don’t wish to receive email notifications, how can I stop from receiving emails?

To stop receiving emails from Oroola, you will need to UNSUBSCRIBE from each type of individual email. You can find UNSUBSCRIBE link at the bottom of emails. To unsubscribe from a conversation happening on Oroola, see “ What does unsubscribe from a post mean” question under Posts and Updates. Additionally, each email notification you receive contains an unsubscribe link at the bottom. Click on that link to unsubscribe from that email notification.

What information can I share and with whom

A member who is not an original author of a post can share only that information which is marked public. When an author writes a post and marks the post as public, other members will see a share link to share that particular post. If the author marks the post as a private, the share link will be visible only to the original author and not to other members . Members can share public information with members in a) Primary school communities aka MySchools, b) Extended Network, or c) Groups. Original author of the post can share their own post whether it is marked as private or public.

What information can I share and with whom

A member who is not an original author of a post can share only that information which is marked public. When an author writes a post and marks the post as public, other members will see a share link to share that particular post. If the author marks the post as a private, the share link will not be visible.

MY GROUPS

What are OPEN, CLOSED, PUBLIC and PRIVATE groups

CLOSED groups are those where all members belong to the same school. If you wish to restrict your group access to parents and students from your school, you must create an OPEN group.

OPEN groups are those where the members can belong to different schools. Example: Boys/girls scout groups, sports league groups, study groups, etc.

Only parents and students are permitted to create OPEN or CLOSED groups

PUBLIC groups are open for any of the Oroola members to join and don’t require moderator approval

PRIVATE GROUPS are private and require moderator approval to join.

Who moderates private groups?

By default the creator of the group is also the moderator of the group. But the creator can assign another member to be the moderator of the group after it is created.

X-FEED

What is X-feed

X-feed is a separate area or wall which is an aggregation of messages from your schools in Extended Network.

What is Extended Network

Extended Network is a network of schools which are not your primary school communities, i.e these are the schools in your neighborhood or school district, but not the ones to which your kids go.

Which schools can I see in my Extended Network

By default there are no schools in your Extended Network. But if you wish you can add local schools within 50 miles radius of your zipcode, to your Extended Network.

How will Extended Network help me as a parent or a student

Extended network helps parents/students by expanding their network. This helps when parents who would like to keep updated about news at these schools maybe because you plan to move to this school or just are interesed in learning from them. Extended network also helps when you are looking for services such as carpool buddies or drivers, local tutors, baby sitters or other services. Many times parents and students are looking to find information such as textbooks or other resources and being able to reach out to members from other schools who share the same resources could be very beneficial. For high school students who offer tutoring, mentoring services for younger kids, or are looking to form teams for their outside-the-school projects, they can now reach out to a much wider audience than their own school and they can do so without having to join multiple school groups on other platforms such as Yahoo or Faebook.

I would like to ask a question to members in one of the schools in my Extended Network, but I cant seem to post any messages from the X-Feed Wall

Currently we don’t have the capability of permitting messages directly from X-feed wall. To post a message to schools in your extended network, first post a message to one of your primary school walls and then share it with schools in your Extended Network.

How can I add/remove schools from Extended Network

To add/remove schools from your Extended Network
  • Click on Settings menu in the top right corner
  • Click on Edit Manage Extended Network
  • Add/remove schools as you desire

SERVICES

What is Services menu

Services is a separate wall where members can see messages from local service providers or organizations who join Oroola to share information about their services.

What is Provider Network

Provider Network is a network of local businesses, organizations, and agencies who cater to parent/student community. They could be local businesses who provide services such as tutoring, after-school classes, etc. They could also be local agencies, such as your city department or school district, or a local non-profit organization. These organizations may share information about their products, services or events which members may find beneficial

How can I Follow/Unfollow providers from Provider Network

To Follow/Unfollow providers from your Provider Network
  • Click on Settings menu in the top right corner
  • Click on Edit Manage Providers Network
  • Follow/Unfollow providers as you desire

What happens when I FOLLOW a business/service provider.

FOLLOWing as business/service provider is a way of permitting Oroola to show you messages from these businesses. Businesses and organizations want to communicate their events, products and services to parents. Parents/students who FOLLOW these businesses then see the messages and updates from these services in their Services wall. This allows us to show you only those messages and posts that you are interested in and not spam you with unwanted or unnecessary information. Parents/Students can follow any service provider within 50 miles radius of their zipcode.

What happens when I UNFOLLOW a provider

When you UNFOLLOW a provider, you stop seeing messages from those providers in your Services wall

Will parents/students start seeing messages in their feed from services that they may not be interested in

No, Oroola shows messages and updates only from those service providers who you choose to FOLLOW. Plus the updates from service providers are separated in the Services wall so that the feed in MySchools wall remains uncluttered. Parents/students can UNFOLLOW a business at any time, at which time they will stop seeing messages from those providers in thier Servies wall

What kind of information does Oroola share with Providers on Oroola?

Oroola DOES NOT share any information about its members with any of the providers

Can businesses and service providers search for parents/students on Oroola

No, none of the service providers can search for parents or students on Oroola.

Can I contact a business or organization directly

Only parents can contact service providers directly from within Oroola, Students are not allowed the capability of contacting any service provider directly from within Oroola.

EVENTS

How can I create events

Members can create two types of events on Oroola: a) Private and b) Public events. Private events are events are accessible and applicable to either a school, a classroom or a group, which means that private events are visible to only members of that community or group. To create a private event
  • Click on calendar icon in your school, classroom or group wall
  • Add all the details of the events
  • Submit
To create a public event
  • Click on Events menu in the top bar
  • Add all the details
  • Submit

How can I view all events

To view events, click on Events menu item. By default you are able to view all events, but you can filter to see only private or only public events by clicking on appropriate tabs. You can also view events created by you or created by others by clicking on appropriate tabs.

How can I see upcoming events for my school,classroom or group

To view upcoming events, go to your school, classroom or group wall. Upcoming events are displayed on the left side of your wall.

How can I RSVP for an event

To RSVP for an event, click on View Event Details link under the event title. Click on any one of, Yes, No or Maybe radio buttons to respond accordingly.

Where can I see member RSVP responses

To see how members have responded to an event or to see who is going to event, click on View Event Details and then click on the number above each of the radio buttons in 'Who else is going' section.

Can I share an event with other members

Yes, you can share a public event with any of your communities/groups by clicking on Share link on View Event Details page. You can also share a public event (such as a fundraiser or other events open to non-Oroola members) via Facebook from View Event Details page.

Can I set a reminder for an event

You cannot directly set a reminder for an event, but if you have responded "Yes" to an event, you will automatically receive a reminder one day in advance for the event. For upcoming events for next 7 days, you will receive a reminder once a week, whether or not you have responded to the event.

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MISC.

What if I wish to report a problem

To report a problem, to say hello or to complain, you can reach out to us via our feedback form. To access the feedback form, click on "Contact Us" in the footer. Alternatively, you can click on Settings menu in top right corner, and click on "Send Feedback".

Where can I find more help or support for the product

There are several ways to find product help or support
  • FAQ: Click on the question mark icon in the top right corner, just below the Settings menu, to access detailed FAQ. Alternatively, you can access our FAQ at Oroola.com/faq. Most of the questions are answered here.
  • Via Contact Us Form: You can also reach out to us by filling up the Contact Us form accessed by clicking on "Contact us" in the footer of the website
  • Via Chat: Chat with a support agent for instant help. Start by clicking on chat icon found in the bottom left corner of the website
  • Via Email: Email us at support@oroola.com