Promote your K-12 business to parent community - Oroola for business

FAQ

WHY OROOLA

What is Oroola and what can I use it for

Oroola is a private school-based community and all-in-one family engagement platform for K-12 PTO/PTA leaders. Oroola makes it easy for PTO/PTA leaders to simplify parent engagement by providing all tools for communication, events management, volunteer management, private messaging, etc., in one place. With Oroola, PTA leaders can manage or communicate with multiple school communities in a safe and private manner, making Oroola ideal not only for managing family engagement, but also for building a larger community of parents, students (for PTSAs), teachers/staff and local community members

My school already has a Facebook Page/Group. Are you saying Oroola is more effective or a better collaboration tool than Facebook?

Oroola is purpose-built for communication and collaboration between parents, which means that parents are automatically assigned to their children’s school/classroom communities the moment they sign in. Parent profiles are made up of information about their school, their role as a volunteer in the school, and of their child’s grade information. This allows for easy identification and verification of parent profiles and helps to keep the community safe.

Oroola is an ALL-IN-ONE family engagement platform designed with specific needs of K-12 PTO/PTAs in mind. Oroola provides a central location for all PTO/PTA to family communication and information, which means parents can log in to a SINGLE website and find all of their school and classroom-related communication, events, signups and member directory in one place.

SIGNUP AND LOGIN

I would like to use Oroola for my school. How do I join?

If you wish you use Oroola as the family engagement platform for your school, sign up at http://pta.oroola.com and request an invitation code for a free account for your school.

What information is saved or accessed by Oroola when I log into Oroola using a social network like Facebook?

Oroola does not access any of your personal information when you login using social networks. The access is provided only for ease and convenience of logging into Oroola.

SECURITY AND PRIVACY OF INFORMATION

Why do you need to collect my child’s school and grade information?

We need your child’s school and grade information so that we can place you in the right school community – and the right classroom community, for grades K-6.

Why is child information displayed along with parent information in member profile?

Parents typically know other parents as X’s mom or Y’s dad and not by their first/last names. Adding your child’s name and grade information to parent profile makes it easier to identify a parent and connect with them. It also adds another layer of transparency and control, which makes Oroola different from other platforms where the member information is completely hidden and hence hard to verify.

Who is able to see my children information?

Your child's profile information is exposed only to those parents of the school community to which the child belongs. The parent profile information is visible to all the school communities to which the parent belong.

I am concerned about showing my child’s information in my member profile.

We understand your concern, as we are parents ourselves. We take all precautionary measures to ensure that your child’s information is not shared with anyone else outside of your particular school community. We do not sell, trade, exchange or share any of our members’ personal information with any third party or outside vendor.

Why does Oroola claim to be safer than other existing collaboration tools?

Oroola community members can view profiles of other members in a school community. The profile information, which includes details such as parent name, picture, child information (visible only to that particular school community’s members), PTA/volunteer/coach roles, if any, etc., provides transparency and adds a layer of safety. We encourage parents to add profile pictures for added transparency. Mailing lists such as Yahoo/Google Groups do not offer such transparency. Unlike other websites and social networks, we do not track or publish your information or activity outside of your Oroola community. What happens in Oroola communities stays within Oroola!

If at any point a member feels that a particular member profile isn’t genuine or that a member poses a safety hazard to the community, parents can easily report that profile to the Oroola authorities. Oroola will then investigate and take appropriate action, including possibly deactivating the account permanently.

I would like to report a parent who is behaving suspiciously and making inappropriate posts.

To report a suspicious profile, you can go to the profile of that person and select the “Report this member to admin” button in the top right hand corner. Oroola will then investigate and take appropriate action, including possibly deactivating the account permanently.

MY SCHOOLS

What is My Schools?

My Schools is a list of your school communities - the schools your children attend. Each school has a separate wall, which can be accessed by clicking on that particular school name.

Can I invite other parents from my school?

Yes, absolutely. To invite friends who are not already in your school community, click on the “Invite to Join” orange button on the upper right of your screen. Alternatively, click on the Gear/Settings icon on the top right corner of our Oroola screen and choose “Invite Friends”.

Can I invite friends who do not belong to my school community?

You can invite parents from other schools, but if their school PTO isn’t using Oroola, they may not be able to register. Each new member requires a unique invitation or school code from their PTO administrator (or another verified member) to be able to register on Oroola.

How can I see members in my school or classroom community

You can find the count of all members in your school or classroom community in the top left corner under your school name. Clicking on the members link will show you the profiles of all the members. Click on a member’s name to see his/her detailed profile.

What is the difference between school and classroom community?

The school community consists of all the members of that school Any message that you post on the school community wall is visible and shown to all members of the school. Classroom communities are available for elementary grades. A classroom community is comprised of parents from your child’s classroom. Any messages that you post to the classroom wall are visible to and shared only with the parents of that classroom.

How can I become a member of another school community?

To become a member of a new school community, you need to have a child going to that school. To add a child,
  • Click on the Gear/Settings icon on the top right corner.
  • Select “Edit Profile” menu item.
  • Click on “Add Another Child” button.
  • When you add a child to your profile and associate a school with his/her name, you automatically become a part of that school community.
Remember, you will need a school invitation code from your PTO administrator of the other school to become a member of that school community.

My child has changed schools. How can I add new school community to my profile?

To join a new school community, you must have a child attending that school and that school's Parent-teacher group using Oroola.

To add a new child or to edit existing school information for a child,
  • Click on the Gear/Settings icon in the top right corner and then click on “Edit Profile” menu item.
  • In “Edit Profile”, you can either edit the school/grade information for a child or add new child and school/grade information for that child, by clicking on “Add a child” button.
Alternatively, you can search for the school in the top search bar, and then click on “Add Child” button (in School Communities tab).

Remember, you will need a school invitation code from your PTO administrator to become a member of another school community.

CLASSROOM COMMUNITIES

What is a classroom community?

A classroom community is a group of members (parents, teachers, and room parents) from a particular classroom. Only elementary grades have the notion of classroom communities. Classroom communities make it easy to communicate with all members from a particular classroom or to send out invitations for events and signups.

Who can create classroom communities?

Any parent can create a classroom community but only for the grade of their child. A school admin can create a classroom community for any grade. A teacher can create a classroom community only for the grade he/she teaches.

How does an admin create classroom communities?

To create a classroom community as an admin, go to the Admin Console by clicking on the gear/settings icon near the school name on your school wall. Click on ‘Classroom Communities.’ Click on the ‘Create Classroom’ button.

How can I create or join a classroom community?

Within your school community, first find the classroom community you want to join. To find a particular classroom community,
  • Click on the “My Schools” menu item.
  • Click on the name of the classroom community you wish to join.
  • Then, simply click on the “Join this Community” button.
Your PTO/PTA admin should have already created classroom communities, but if not, then a parent can add a new classroom community, but only for the grade their child is in. To add a new classroom,
  • Click on “My Schools”, then on the “+New” icon on the top right of the blue menu area that pops up.

I do not see the list of teachers to be added for a classroom community.

In order to be able to add teachers to a classroom community, the teacher must be an active Oroola member. If the teacher has not yet created an Oroola account, invite them to the school. Once they have created their Oroola account, you should be able to search the teacher by name and add them to a classroom community. Alternatively, after you have created classroom community, the teacher can choose that classroom while registering and will automatically be added to the classroom community.

How do I find which classroom communities already exist in my school?

To find the classroom communities in your school, click on “My Schools” menu item. There should be a list of “Suggested Classrooms” based on your child’s grade. Alternatively, you can click on the school name link on your school wall, and then click on “Communities” tab to view a list of all the classroom communities for your school.

Does a moderator need to approve membership into school or classroom communities?

To join a school community, a new member must have an exclusive invitation or unique school code. Thus, member approval by moderator is not required. Anyone within a school community can join any classroom community for his/her child’s grade.

What if I don’t wish to be part of a school or classroom community anymore

If you wish to discontinue your membership from a school or classroom community, you can leave the community anytime by clicking on the “Leave Community” link on the top right of the school or classroom community header. When you leave a school community, you are automatically removed from all the classroom communities of that school, which means you lose the ability to view/post messages and receive any notifications. But if you leave only a particular classroom community, you continue to be a member of other classroom(s) or your school community, which means you receive all related notifications, and are able to post to and view messages from these communities you have not left.

Is a group or a classroom community better for classrooms?

It is advisable to create classroom communities for classrooms, instead of groups, for many reasons. Classroom communities are a special kind of group but with additional features.
  • If you wish to use an email alias to communicate with your classroom parents, you will be able to do so for a classroom, but not for a group.
  • It is easy for parents to move to different classroom communities each year, by editing the classroom information in their child in their profile setting.

MEMBER DIRECTORY

How do I find contact information for my school members?

Information about community members can be found on your My Schools wall. Under the name of your school on the left, there will be a clickable link of “count of members”. Once you click on that, you can see the directory of all Oroola members of your schools.

What are my options for viewing the list of members in the Member Directory?

You can choose to see all members (the default view), or you can choose to see a subset of members by click on one of the labels: Parents, Students, Teachers, Staff, Officers. You can also choose whether you want to group the members by Grade or by Teacher, and if you choose by Grade, you can choose to view only certain grade levels by clicking on the grade levels. Within each of these views, you can choose from various sort options in the “Sort By” box on the right.

Can I search for a specific member’s contact information?

Yes, you can search for a specific member by typing in the open search box in the “All” view of the Member Directory.

What information is available for each community member?

For each member, the member card contains basic contact information such as email address, phone number, and mailing address. Because many parents only know one another as “Andy’s mom” or “Shawna’s dad”, the member card contains the first names of the adults’ children and the schools as well as the children’s grade levels and schools. The member card also contains the information about which Oroola school and classroom communities and groups to which the member belongs. If the member has filled it in, a short biography is available for the member as well.

How do I choose what information I want to share about myself in this directory?

You can choose whether Oroola displays your contact information or your biography. The information about your child’s school and grade as well as your membership in the various Oroola school and classroom communities and groups are always presented in the Member Directory.

Is my information available to people not in my school communities?

Your information is only available to people in your school communities, not to your Extended Network nor to other Oroola members not in your school community.

WALL POSTS AND UPDATES

What are different types of posts/updates in the "My Schools" wall??

The different types of posts members can write are a) General Updates b) Recommendations c) Classifieds d) Promotions, e) Carpool Requests, and f) Events
  • General updates are as they sound – any kind of general update or information you want to post.
  • Recommendations help you to ask the community for advice on products, services, or even parenting ideas, from books to babysitters.
  • Do you want to sell your child’s gently used bike or toys? Are you looking for left-handed baseball mitts? Post a Classified.
  • If you run a children-related business, such as tutoring, child-care, etc., or know of one that can help parents, feel free to promote them in Promotions section.
  • Getting your kids to their various events and activities is one of the biggest pain points parents face. If you are looking for some help or are willing offer a helping hand (free or paid), Carpool is the right type of update.
  • Events are exactly that - private events for or in your school/classroom community that you want to share.

Why are there so many different types of updates?

Having different types of updates make it easier for users to search for information and to keep their walls neatly organized. Users can filter posts by each of the post categories – General Updates, Recommendations. Classifieds, Promotions, Carpool Requests, and Events.

What are private and public posts?

Private posts are those updates that can be seen only by the members of your school community where the post is originally made. Private posts CANNOT be shared outside of the school community by anyone.

Posts marked as public can be seen by both members of your private school community as well as those members who have added your school to their Extended Network. Public posts can be shared either with your other school communities or with any of the schools in your extended network. Private posts are indicated by a closed lock icon, whereas public posts are indicated by an open lock.

Can I save a post for later reference? Can I access my bookmarked posts?

You can mark any post as a favorite. To bookmark a post, simply click on the heart on the top right corner of that post. A filled-in red heart indicates a bookmarked post. To remove a post from bookmarks, simply click on the heart icon in the post again. To access all your bookmarked posts, click on the heart in the top menu bar.

What does subscribe to/unsubscribe from a post mean?

Subscribing from a post will send you notifications when comments are made on this post. You can subscribe or unsubscribe from a post with the subscribe icon on the top right corner of any post.

Can I edit/delete my own post?

Yes, you can edit/delete your own post. The edit and delete icons are on the top right corner of your post.

What types of files can I attach to posts?

You can attach Excel, Word, PDF, Zip, and image files to your posts.

I do not wish to receive email notifications about posts on Oroola. How can I stop from receiving emails?

To unsubscribe from a conversation happening on Oroola, see the “What does subscribe to/unsubscribe from a post mean?” question under Posts and Updates. Additionally, each email notification you receive contains an unsubscribe link at the bottom. Click on that link to unsubscribe from that email notification.

What posts can I share and with whom?

A member who is not the original author of a post can only share posts that are marked public. When an author writes a post and marks the post as public, other members will see a share link to share that particular post. If the author marks the post as a private, the share link will be visible only to the original author and not to other members. Members can share public information with members in a) their school communities aka MySchools, b) Extended Network, or c) their Groups. The original author of a post can share their own post whether it is marked as private or public.

MY GROUPS

What are OPEN, CLOSED, PUBLIC and PRIVATE groups?

OPEN groups are those in which the members can belong to different schools.

CLOSED groups are those in which all members belong to the same school. If you wish to restrict your group access to parents and students from your school, you must create a CLOSED group.

PUBLIC groups are open for any of the Oroola members to join and do not require moderator approval.

PRIVATE GROUPS are private and require moderator approval to join.

Who moderates private groups?

By default the creator of the group is also the moderator of the group. But the creator can assign another member to be the moderator of the group after the group is created.

X-FEED

What is X-Feed?

X-Feed is a separate area or wall which contains posts from your schools in Extended Network.

What is Extended Network?

Extended Network is a network of schools which are not the school communities you belong to but are in your area and want to follow on Oroola. These are schools in your neighborhood, city, or school district but not the ones your kids attend.

Which schools can I see in my Extended Network?

By default, there are no schools in your Extended Network. But if you wish you can add local schools within 50 miles radius of your zipcode to your Extended Network. Once you add schools to your Extended Network, their posts will appear on your X-Feed.

How will Extended Network help me as a parent or a student?

Extended network helps parents/students by expanding their network. This helps when parents who would like to keep updated about news at these schools maybe because you plan to move to this school or just are interested in learning from them. Extended network also helps when you are looking for services such as carpool buddies or drivers, local tutors, or babysitters. For students who offer tutoring services for younger grades or are looking to form teams for their after-school projects, they can now reach out to a much wider audience than their own school.

I would like to ask a question to members in one of the schools in my Extended Network, but I can’t seem to post any messages to the X-Feed.

Currently, we do not have the capability of permitting messages directly from X-feed wall. To post a message to schools in your extended network, first post a message to one of your school walls and then share it with schools in your Extended Network.

How can I add/remove schools from Extended Network?

To add/remove schools from your Extended Network,
  • Click on "Settings" menu in the top right corner
  • Click on "Manage Extended Network"
  • Add/remove schools as you desire

EVENTS

How can I create events

Members can create two types of events on Oroola: a) Private and b) Public. Private events are events are accessible and applicable to a specific school, classroom, or group: private events are visible to only members of that community or group.
To create a private event,
  • Click on calendar icon in your school, classroom or group wall
  • Add all the details of the events
  • Submit
Public events are visible to everyone on Oroola. This can be helpful if you are trying to encourage other community members beyond your school to attend an event, such as a fundraiser. To create a public event,
  • Click on "Events" in the top menu bar
  • Click on "+Create Public Event"
  • Add all the details
  • Submit

How do I view all events

To view events, click on "Events" in the top menu bar. It will show all events. You can filter to see only private or only public events by clicking on the appropriate tabs. You can also view events created by you or created by others by clicking on appropriate tabs.

How do I see upcoming events for my school, classroom or group?

To view upcoming events, go to your school, classroom or group wall. Upcoming events are displayed on the left side of your wall.

How do I RSVP to an event?

To RSVP to an event, click on the "View Event Details" link under the event title. Click on any one of the "Yes", "No" or "Maybe" radio buttons to respond accordingly.

Where can I see member RSVP responses?

To see how members have responded to an event or to see who is going to event, click on "View Event Details" and then click on the number above each of the radio buttons in the 'Who else is going' section.

Can I share an event with other Oroola members?

Yes, you can share a public event with any of your communities or groups by clicking on the Share link on the ‘View Event Details’ page. You can also share a public event (such as a fundraiser or other events open to non-Oroola members) via Facebook from the ‘View Event Details’ page.

Can I set a reminder for an event?

You cannot directly set a reminder for an event, but if you have responded "Yes" to an event, you will automatically receive a reminder one day in advance of the event.

Can I post an online event, such as a webinar or a live meeting?

Yes you can. To post an online event,
  • Click on calendar icon in your school, classroom or group wall
  • Select Online for Type of event
  • Submit

Are Public events visible and accessible to all Oroola users, outside of my school community?

Yes, the Public events you create on Oroola are visible and accessible to all Oroola and non-Oroola members. Public events can be shared by Oroola members outside of your school community as well as outside of Oroola itself.

GROUP SIGNUPS

What is a "Signup"?

A Signup is the best way to coordinate group events and volunteers on Oroola. Signups can help you manage events that require a group of people to contribute their time or items for an event. For example, you may want to invite families to bring food items for a class potluck, or to volunteer their time for an event at shool. While creating a signup you can include date-time slots and options which are presented as choices that the invitees can make to sign up.

When should I use a "Signup" instead of an "Event" invitation?

A Signup invitation is best in situations when your group event involves asking users to sign up for a time slot (e.g., volunteer shifts) or to select an option (e.g., potluck items or voting in an election). An Event invitation is best in situations when your event is simply an invitation and does not require managing lists of things people will bring or managing volunteers (e.g., a PTO meeting or a local event). Both Signups and Events can be designated as private or public depending on whether you wish to keep the event private only to your school members or to open it up to community members outside the school as well

How do I create a Signup?

To create a Signup,
  • Click on "Signups" in the top menu bar.
  • Click on "+Create" Signup button.
  • Add all details of the signup, including basic event information, date/time slots and options to choose from.
  • You can see a preview of how the Signup will be presented to invitees when they receive the invitation.
  • Finally, select the invitees from the options presented.

What are some of the examples when a user would want to create a Signup?

The Signups feature allows users to organize group activities that require specific needs or timeslots, such as for,
  • Recruiting volunteers for specific times or stations
  • Inviting users to donate items, such as school supplies or food items
  • Scheduling parent-teacher conferences

What is the difference between the Ending date/time field under the Dates tab and Expiration date field under the Basic Info tab for Signups?

Expiration date/time on the Basic Info tab applies to the entire signup. Setting an expiration date prevents the users from signing up beyond that date and time. Whereas, the End date/time under the Date/time tab applies to one or more options. Setting an End date/time does not prevent the user from signing up beyond that date/time; it is only for users' information.

What is an example of a Signup requiring an attachment?

The Attachments field in Signup can be used to add a file or document that provides additional information, such as a shopping list or a list of names or phone numbers.

What are the examples of Signups that can be created with different date and time slots?

There are four different combinations that can be created using the starting and ending date/time slots in a Signup.
  • Signups with both starting and ending date/time, such as volunteer shifts or parent-teacher conferences.
  • Signups with a starting date/time but no ending date/time. You can choose to ignore ending date/time for any kind of event.
  • Signups with ending date/time only, useful when requesting users to bring donations by certain date/time.
  • Signups with no starting date/time or ending date/time, useful when recruiting volunteers for positions which are not necessarily timebound. Events without any starting/ending times are considered all-day events.

what is the difference between "Options first" and "Dates first" layout choices?

"Options first" and "Dates first” are the two options for organizing the slots that you want invitees to sign up for. Selecting "Options first" organizes the list by Options with the various dates listed next to that option. It's best to use "Options first" for events where each Option has multiple date/time slots. The "Dates first” layout organizes the list primarily by dates with the various options listed next to that date. It's best to use "Dates first" for events like bringing snacks to soccer games, where the date/time slot of the game is the primary concern of the people signing up.

How can I build a custom invitee list for my signup?

In the final step before publishing your Signup, you can build a custom invitee list using the following options:
  • Invite members from your school community or Groups: If you wish to create a signup for your school and you use Oroola for multiple school PTOs, you can select a school for which you wish to create the signup. You can choose only one school at a time; once a school is chosen, it cannot be changed after the signup is published. Alternatively, you can create a signup for one or more Open groups where invitees belong to different schools, e.g., a sports team.
  • Invite a subset: If you selected a school as in the above option, you are presented with subset options to a) invite ALL the members from your school, b) invite only a few members, or c) invite members from one or more classrooms/Closed Groups. If you wish to invite only a few members from your school, you can search for members by name and pick from the suggested list.
  • Invite non-school-based community members: If you wish to invite students from other schools or other non-Oroola members, you can do so by using the shareable link at the end of the list. Just copy the link and paste it in an email or share it on social media.

ADMINISTRATION (SCHOOL AND MEMBER MANAGEMENT)

Who can be designated as an admin on Oroola?

Ideally, it is the PTA/PTO president who takes the ownership of the community on Oroola, with other PTA members who can be added as co-admins. But any parent/teacher can be designated as an Admin.

Who selects an admin for their school community on Oroola

After careful vetting, Oroola approves the designation of an admin, both the initial one and the additional ones. The initial admin should be selected by the principal or secretary of a school.

As an admin, what is the recommended sequence of steps to set up a new school community on Oroola?

Oroola recommends the following sequence of steps to set up a new school community. This is just a recommendation; Oroola is flexible enough to accommodate your processes
  • Log into your school community on Oroola.
  • For elementary grades, create your classroom communities in your Admin Console. You can skip adding the teachers at this point. This step can be skipped for middle school and higher grades.
  • Invite parents, staff, students (in the case of a PTSA), and other members to the school community. As new parents join the community, they will be automatically assigned to proper grades (and classrooms) as they add their child's grade (and classroom) information.
  • Create groups for your after-school clubs, committees, etc.
  • Create email aliases (optional). If you wish to communicate with the families and teachers/staff using mailing lists and without the need to log in to Oroola, you can create email aliases for any or all of your school, grade and/or classroom communities. If you do not wish to use this feature, you can just leave it as it is or turn it off.
  • Congratulations, your school community on Oroola is now all set up! You can now start building and interacting with your community!

As an admin, how do I add/invite parents and other members to my school community?

There are several ways for admins and non-admins to invite parents. To add/invite members, click on the Invite to Join button in your school or classroom community and select any one of the options to invite members.
  • Invite via Facebook: If you wish to send a message to parents via your school's Facebook page or group, select this option
    - Click on the Facebook icon and you will be prompted to log into Facebook the first time only.
    - Once logged in, a custom message with a link to your school community is automatically added to the post.
    - Add any comments and post the message to your school Facebook page or group.
  • Invite via URL/Code: Here you can either share a unique link or a 6-8 digit code with your members. Simply copy the link and/or school code and paste into any email client and send it out. School codes can also be shared in printed flyers, email newsletters, etc.
  • Invite via email: This method has 3 different sub-methods:
    - Import contacts via CSV: If you have a large list of email addresses in an Excel Comma Separate Values (CSV) file, you can upload it to generate bulk invitations to your members. Make sure that you CSV contains only one column of email addresses and nothing else.
    - Import contacts from Gmail: If you have your contacts in Gmail, you can directly connect with Gmail by logging in and then importing the contacts you wish to invite.
    - Enter email addresses manually: This option is good if you have only a handful of members to invite. Type in the email address of the members and invite them. You don’t have to add a link to your school in the message; the link is automatically inserted when the invitations are sent out. The system is unable to ensure the validity of email addresses, so make sure that your email addresses are valid, else the members will not receive an invitation.
  • Invite via WhatsApp: Note that this option will work only on the mobile Oroola site. Select this option on mobile site, you will be prompted to select members from your WhatsApp group. Select the members, and an invitation with invitation link will be delivered to the members via a WhatsApp message.

What is an Admin Console?

The Admin Console is a special area in Oroola, visible and available only to those who are designated as admins by Oroola. Admins are able to configure certain elements of their school community through the Admin Console.

How do I access the Admin Console?

To access the Admin Console, click on the Gear/Settings icon at the top right corner of the website or on the Admin label close to your school name on the school wall.

What elements can be configured in the Admin Console?

You can configure/manage the following settings in the admin console.
  • Classroom communities for your school
  • Email aliases for school, grades and classrooms
  • Moderation settings for messages and comments
  • Settings for Member Directory

I am a member of multiple schools. For how many schools can I be an admin?

You can be an admin of as many schools as you are a member.

I am an admin, but I am unable to access the Admin Console.

If you are admin, you must be able to see the Gear/Settings icon near the school name on your school wall. If you are unable to see the icon, then you are probably not designated as an admin. Please contact our support to ensure that you are designated as an admin.

How many admins can be designated for a school community?

While there is no limit on the number of people who can be designated as admin, we recommend not designating more than 2 or 3 people as admins. By default, initially there is only one admin, if you wish to add additional admins for your school, please contact our support with the email addresses of the people you wish to designate as admins.

MESSAGE MODERATION

Can I review posts before they are published to my school community?

Yes, appointed moderators can review posts in school community and choose whether they are published. By default, post moderation is turned OFF. If you wish to turn post moderation ON for your school community, please let us know.

How many moderators can a school community have?

Each school community can have up to 3 moderators.

How does post moderation work?

When a non-moderator member posts a message in a school wall, the message is sent to all moderators for approval. Moderators receive notification a few times a day about number of posts pending approval. Moderators can click on View All Messages button either in the email sent by Oroola or in the website’s notifications to view all posts pending approval. They can then approve or reject each post. The post is published to all appropriate members only after it is approved by a moderator. After a post is approved or rejected, it is removed from moderator's "pending approval" queue.

How do I revoke the moderator role from a member?

Only a moderator can revoke moderator role from another member. To revoke moderator role from a member,
  • Click on the name of the member whose moderator status you wish to change.
  • Hover your mouse on the user's profile
  • Click on “Revoke Moderator” icon.,

How do I assign a new moderator for my school community

Only a moderator can assign a new moderator for the school community. To assign a new moderator for your school community,
  • Click on the name of the member whose moderator status you wish to change.
  • Hover your mouse on the user's profile.
  • Click on “Assign Moderator" icon.
You can have up to 3 moderators per school community. If you already have 3 moderators for your school community, you may have to revoke moderator role from another member before you assign a new moderator.

What happens if one moderator has already approved or rejected a post, but I have that post in my message approval queue?

If a moderator has already approved or rejected a post, and another moderator tries to approve/reject a post, the second moderator will receive an appropriate message and will not be able to continue.

How does message moderation work

When a non-moderator member posts a message in a school wall, the message is sent to all moderators for approval. Moderators receive notification a few times a day about number of messages pending approval. Moderators can click on "View All Messages" button either in email or in-app notification to view all messages pending approval. They can then approve or reject a message. Only when a message is approved, it is published to all the members. If a message is reject the message will not be published to other users. After a message is approved or rejected, it is removed from moderator's "pending approval" queue.

Can I moderate messages before they are published to my school community

Yes, only moderators can moderate messages in school community. By default, message moderation is turned OFF, if you wish to turn message moderation ON for your school commuity, please let us know and we will configure your school community accordingly.

I would like to revoke the moderator role from a member

Only a moderator can revoke moderator role from another member. To revoke moderator role from a member,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on "Revoke Moderator" icon

I would like to assign a new moderator for my school community

Only a moderator can assing a new moderator for the school community. To assign a new moderator for your school community,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on "Assign Moderator
Remember that you can have up to 3 moderators per school community, so you may have to revoke moderator role from another member before you assign a new moderator, in case there are already 3 moderators for your school community.

What if one moderator has already approved or rejected a message

If a moderator has already approved a rejected a message, and another moderator tries to approve/reject a message they will receive an appropriate message and will not be able to continue

EMAIL ALIAS

What is an Email alias

In simplest terms, an email alias is an email address created to communicate with a group of people. In Oroola, email aliases can be used to communicate with members your email program and without the need to log on to Oroola. Oroola provides three different types of email aliases: school, grade, and classroom.

How do email aliases work in Oroola

Oroola provides three different types of email aliases: school, grade, and classroom.
  • School alias: Each school has one school email alias to which all the members of the school are automatically subscribed when they join the school community on Oroola.
  • Grade alias: Grade email aliases are used to communicate with members of a specific grade level. Each grade has a unique grade email alias. A parent who adds a child to a specific grade is automatically subscribed to that particular grade email alias. If a parent has children in multiple grades in the same school, they are subscribed to all the grade aliases to which their children belong.
  • Classroom alias: Similar to grade aliases, each classroom has a unique classroom email alias. When a parent adds their child to a specific classroom, they are automatically subscribed to that classroom email alias. Hence a parent could be part of multiple grade and classroom aliases on Oroola. At a minimum a parent would be part of at least 3 aliases: one each for school, grade and classroom.
For every message and reply that is sent using an email alias, a corresponding post and comment is added to your school or classroom wall, which means users can also view the same messages by logging into Oroola and viewing these walls. For every message and reply that is sent using an email alias, a corresponding post and comment is added to your school or classroom wall, which means users can also view the same messages by logging into Oroola.

I am a parent. How can I subscribe to an email alias for my school, grade or classroom?

Parents are automatically subscribed to the appropriate school, grade and classroom email aliases when they join their school community on Oroola and add their children to particular grades and classrooms.

I am a teacher. How can I subscribe to an email alias for my school, grade or classroom?

Classroom teachers are automatically subscribed to the appropriate school, grade and classroom email aliases when they join their school community on Oroola and add themselves as classroom teachers to a particular grade and classroom.

How can I unsubscribe from an email alias

To unsubscribe from a school or grade alias, go to your My Schools wall, where you can see your email aliases on the righthand side. Click on the 'Unsubscribe' link for the alias you wish to unsubscribe from.

As an admin, how do I turn on/off the feature for email aliases for my school?

The email alias feature is on by default for each school, but if you wish, you can turn it off from the Admin Console. Go to your Admin Console and click on the Email Alias sectino. If an alias is on, the switch will be displayed in green color; if off, it will be displayed in gray. Click on the switch for an alias to turn it off or on. Grade and classroom aliases can be turned on or off at individual grade/classroom level.

As an admin, can I create custom email aliases for my school, grades, or classrooms?

Yes, you can set custom email address for your school, grades, or classrooms, though we do require each email alias be a unique one throughout our email system on Oroola. So if an entered alias already exists in our system, you will be required to change it. An option is to add a number or a prefix/suffix to change the alias and to make it a unique one.

As an admin, how can I see the members who are subscribed to an email alias?

To view a list of members in your email alias, navigate to your Admin Console and click on the Email Alias section. Here you will be able to view a list of members for each of the school, grade and classroom aliases.

What is the difference between authorized and subscribed members in an email alias?

Authorized members are those who are authorized to send emails using a particular email alias, whereas subscribed members are those who are part of an email alias and are able to receive emails sent to that alias. All school and classroom community members are automatically subscribed to relevant email aliases and become subscribed members, but not all members are permitted to send out emails. The school admin determines and authorizes individuals to be authorized members and then are permitted to send out emails to a particular alias.

What happens if I turn off an email alias after it is live and already contains Subscribed and Authorized members?

If you turn off an email alias after it has members in it, all the email alias members are notified by an email that the email alias has been removed. Emails sent to that email alias will not be delivered to its members, and the sender will be notified of the failure.

Can I rename an email alias after it is live and contains members?

An admin can rename an email alias at any point – even after it is live.

Who can send emails using an email alias?

The admin for a school community determines who can send emails through an email alias. An admin may authorize only a few members or all members to send emails through an alias. All the members are automatically subscribed to school level alias, so they all can receive emails sent through this alias. All parents with children in a particular grade and classroom are automatically subscribed to the appropriate email aliases for those grades and classrooms and hence can receive emails through those aliases.

What happens if an unauthorized member or a non-Oroola user sends an email to an alias?

Oroola verifies the authorization and membership of an alias every time an email is sent out using the email alias. Only authorized members are permitted to send out emails using that email alias. In all other cases, the email delivery will fail, and the unauthorized member sending to the email alias will receive a notification about the failed email delivery.

MEMBER MANAGEMENT

Getting started as an admin

Once you are designated as an admin, follow these steps to set up your school community and to configure it
  • Log onto Oroola.
  • If your school includes elementary grades, you may want to set up the classroom communities first. Read the Classroom Communities section on FAQ page to learn how to create and manage classroom communities
  • Create email aliases (optional). If you wish to communicate with the families and teachers/staff using mailing list and without the need to log in to Oroola, you can create email aliases for any or all of your school, grade and/or classroom communities. If you do not wish to use this feature, you can just leave it as it is or turn it off.
  • Invite parents, teachers and other members of your school community. Read the Member Management section of the FAQ to see the various methods of adding members to your school community
  • Create private groups for your committees, after-school clubs, etc. Read more about Groups
  • Create your events and signups for the next couple of months. Read more about Events and Group Signups

As an admin can I remove a member from a classroom

No, you cannot remove a member from a classroom. The member though can leave the classroom or school community on their own

MISC.

What if I wish to report a problem

To report a problem, to say hello or to complain, you can reach out to us via our feedback form. To access the feedback form, click on "Contact Us" in the footer. Alternatively, you can click on Settings menu in top right corner, and click on "Send Feedback".

Where can I find more help or support for the product

There are several ways to find product help or support
  • FAQ: Click on the question mark icon in the top right corner, just below the Settings menu, to access detailed FAQ. Alternatively, you can access our FAQ at Oroola.com/faq. Most of the questions are answered here.
  • Via Contact Us Form: You can also reach out to us by filling up the Contact Us form accessed by clicking on "Contact us" in the footer of the website
  • Via Chat: Chat with a support agent for instant help. Start by clicking on chat icon found in the bottom left corner of the website
  • Via Email: Email us at support@oroola.com