Promote your K-12 business to parent community - Oroola for business

FAQ

WHY OROOLA

What is Oroola and what can I use it for

Oroola is a private, school-based community, all-in-one family engagement platform for k-12 PTO/PTA leaders. Oroola makes it easy for PTO/PTA leaders to simplify parent engagement by providing all tools for communication. events management, volunteer management, private messaging, etc., in one place. With Oroola PTA leaders can manage or communicate with multiple school communities in a safe and private manner, making Oroola ideal not only for managing family engagement, but also for building a larger community of parents, students (for PTSAs), teachers/staff and local community members

My school already communicates through a mailing list (Yahoo/Groups Groups), do I still need Oroola

Times have changed and so has education. While mailing lists fulfilled the communication needs of yester years, it doesn’t provide the same level of interactivity and transparency that we have come to know of and habituated to through use of various modern collaboration tools.

  Mailing Lists Oroola
Generic v/s purpose-built platform Generic, built for all, mailing lists donor include tools required by parents and families Purpose-built specifically for parents of school-age kids, Oroola allows for interactive and more transparent collaboration.  On Oroola parents can ask and provide recommendations, find and share local events and services, post classifieds, etc.
Manually implemented v/s built-in security Moderator dependent. It is hard to verify the identity of members On Oroola, parents are required to go through rigorous onboarding process to ensure membership and security of its members. Oroola also allows parents to report suspicious profiles and inappropriate posts to the system. 
Single-sided communication v/s interactivity Since mailing lists are tools of mass communication and designed to operate through emails, they tend to create too much noise and clutter in your inbox.  The fear and hesitation of spamming everybody on the list limits the interactivity On Oroola a member can limit their interactivity to a single individual, a few handful of people or to everyone. 
Manually implemented v/s built-in spam control Mailing lists tend to receive a lot of spam and hence require a dedicated moderator to control the flow of messages. This also inadvertently could lead to message censorship Oroola has built-in spam and security controls, and also provides its members with ability to report posts as spam or inappropriate
Noise v/s value Many school groups do not allow promotion of for-profit businesses even when they provide valuable information and services to families On Oroola, parents can share valuable information in form of recommendations and promotion of local businesses, events, etc., without creating spam.

My school already has a Facebook Page/Group. Are you saying Oroola is more effective or a better collaboration tool than Facebook?

Though on the face of it, it may seem that Oroola’s collaboration tool is akin to Facebook, there are lot of differences between the 2 tools. a) Oroola is purpose-built for communication and collaboration between parents, which means that parents are automatically, assigned to their children’s school/classroom communities the moment they sign in. b) Parent profiles are made up of information about their school, their role they may play in the school as a volunteer, PTA member, coach, etc. and of their children’s grade information. This allows for easy identification and verification of parent profiles and helps to keep the community safe. C) Oroola is designed to maximize the sharing of valuable information such as recommendations about local family and children-related services, businesses, events, etc. Since Facebook is designed as a generic collaboration tool it is hard to facilitate such specific information-sharing d) Oroola provides custom-built tools such as school finder, parent recommendations and reviews about local schools, curated list of resources, etc. Facebook lacks all these valuable tools and resources

SIGNUP AND LOGIN

I would like to use Oroola for my school, how do I sign up

If you wish you use Oroola as the family enagement platform for your school, sign up at http://pta.oroola.com to request an invitation code for free account your school

What information is saved or accessed by Oroola when I sign up using any of the social networks

Oroola does not access any of your personal information when you login using social networks. The access is provided only for ease and convenience of signing up into Oroola.

SECURITY AND PRIVACY OF INFORMATION

Why do you need to collect my child’s school and grade information?

We need your child’s school and grade information so that we can build and place you in the right school community. If your child is in grades K-6, you will also be able to create or join their classroom communities.

Why is children information displayed along with parent information in member profile?

Parents typically know other parents as X’s mom or Y’s dad and not by their first/last names. Adding children name and grade information to parent profile makes it easier to identify a parent and connect with them. It also adds another layer of transparency and control, which makes Oroola different from other platforms where the member information is completely hidden and hence hard to verify.

Who is able to see my children information?

Your child(ren)'s profile information is exposed only to those parents of the school community to which the child belongs. The parent profile information is visible to all the school communities to which the parent belongs

I am concerned about showing my children’s information in member profile

We understand your concern as we are parents ourselves. We take all precautionary measures to ensure that you children information 1) is not shared with anyone else outside of your particular school community 2) we do not sell, trade, exchange or share any of the members’ personal information with any 3rd party or outside vendor. Besides this, we display only your child's initials and not their name.

Why does Oroola claim to be safer than other existing collaboration tools

Oroola community members can view profiles of other members in a school community. The profile information, which includes details such as parent name, picture, children information (visible only to that particular school community members), their PTA/volunteer/coach roles, if any, etc., provides transparency and adds a layer of safety. We encourage parents to add profile pictures for added transparency. Mailing lists such as Yahoo/Google Groups do not offer such transparency. Unlike other websites and social networks, we do not track or publish your information or activity outside of Oroola community. What happens in Oroola communities stays within Oroola!

If at any point a member feels that a particular member profile isn’t genuine or that a member poses safety hazard to the community, parents could easily report that profile to the Oroola authorities following which an investigation will be initiated and appropriate action will be taken, including a possibility of deactivating the account permanently.

I would like to report a parent who is behaving suspiciously and making inappropriate posts

To report a suspicious profile, you can go to the profile of that person and on the “Report this member to admin” button in the top right hand corner.

MY SCHOOLS

What is My Schools

My Schools is a list of your "Primary" schools where your kids go to school. Each school has a separate wall, which can be accessed by clicking on that particular school.

Can I invite other parents from my school

Yes, absolutely. To invite friends who are not in your school community, click on the “Invite Friends” menu item in the blue side bar menu. This menu can be accessed by placing your mouse on the orange box with white horizontal lines (called hamburger menu) in the top leftmost corner.

Can I invite friends who do not belong to my school community

We do not stop you from inviting parents from other schools but if their school PTO isnt using Oroola, they may not be able to register as each new member requires a unique invitation or school code from their PTO (or another verified member) to be able to regsiter on Oroola.

How can I see members in my school or classroom community

You can find the count of all members in your school or classroom community in the top left corner under your school name. Clicking on the members link will show you the profiles of all the members. Click on member name to see their detailed profile

What is the difference between school and classroom community

Classroom communities are limited to elementary grades only as concept of classrooms in middle and high school doesn't exist. Classroom community comprises of parents from your child’s classroom. Any messages that you post to the classroom wall are visible to and shared only with the parents of that classroom. On the other hand school community consists of all the members of that school. Classroom community is a subset of the school community. Any message that you post on the school community wall is visible and shown to all members of the school.

How can I become a member of another school community?

To become a member of a new school community, you need to have a child going to that school. To add a child,
  • Click on the gear/settings icon on the top right hand side
  • Select “Edit Profile” menu item
  • Click on “Add Another Child” button
  • When you add a child to your profile and associate a school with his/her name, you automatically become a part of that school community

How can I create or join a classroom community

To become a member of a classroom community, you have to first become a member of the school community. If a classroom community doesn’t exist you can create one, but if one exists, you can simply join it by clicking on “Join” button for that classroom community. To verify whether a classroom community exists or not, click on “Browse Communities” menu item in the blue side bar menu (which can be activated by hovering your mouse over the orange area with horizontal lines in the top most left corner). If it exists, you can join it, else you can create one of your own by “clicking on “+New” icon in the communities section of your school.

Who creates the school and classroom communities

Each school community is kickstarted by respective school PTO. The PTO then invites other members or shares a unique school code which is required by new members to join their school community. The classroom community is created explicitly by the first parent who takes an initiative to create the classroom community. Thereafter parents from that classroom can simply join the community created by the first parent.

Does a moderator need to approve membership into school or classroom communities?

We implement member security and approval in a slightly different way which doesn\t require member approval by moderators. This also means less work for moderators. Since each new member can register on Oroola only through an exclusive inviation or unique school code, member approval by moderator is not required

What if I don’t wish to be part of a school or classroom community anymore

If you wish to discontinue your membership from a school or classroom community, you can leave the community anytime by clicking on the “Leave Community” link on the top right of the school header. When you leave a school community, you are automatically removed from all the classroom communities of that school, which means you lose the ability to view/post messages and receive any notifications. But if you leave only a particular classroom community, you continue to be a member of other classroom(s) or your school community, which means you receive all related notifications, and are able to post to and view messages from these communities

How do I find which communities/groups already exist in my school.

To find the communities in your school, click on “Browse Communities” menu item in the blue side bar menu. This menu can be accessed by placing your mouse on the orange box with white horizontal lines (called hamburger menu) in the top leftmost corner.

My child has changed schools, how can I add new school community to my profile

To add a new school community, you must have a child go to that school. To add a new child or to edit existing school information for a child, click on the Settings (Gear) icon in the top right corner and then click on “Edit Profile” menu item. In “Edit Profile”, you can either edit the school/grade information for a child or add new child and school/grade information for that child, by clicking on “Add a child” button.

Alternatively, you can search for the school in the top search bar, and then click on “Add Child” button (in School Communities tab)

Can parents/students create groups for after-school clubs and activities?

Yes, Click on Groups in the top menu and click on the ‘+ New’ icon to create a new group. Please refer to question about different types of groups you can create on Oroola.

POSTS AND UPDATES

What are different types of posts/updates in MySchools wall

The different types of posts members can write are a) General updates b) Recommendations c) Classifieds d) Promotions, e) Carpool requests, and f) Events
  • General updates, as the name suggests are for daily updates
  • Recommendations help you to ask for recommendations for various things, from books to baby sitters.
  • Got your child’s gently used bike or toys to sell, or looking for left-handed baseball mitts, then post a classified
  • If you run a children-related business, such as tutoring, child-care, etc., or know of one that can help parents, feel free to promote them in promotions section.
  • Driving kids around is the biggest pain parents face. If you are looking for some help or are willing offer a helping hand (free or paid), this is the place to post your update

Why are there so many different types of updates

Different types of updates make it easier for users to search for information and to keep their walls neatly organized. Users can filter posts by each of the post categories – general, recommendations. Classifieds, promotions, or carpool.

What are private and public posts

Private posts are those messages that can be seen only by the members of your primary school community where the message is originally posted. Private messages CANNOT be shared outside of the school community by anyone Messages marked as public can be seen by both members of your private school community as well as those members who have added your primary school to their Extended Network. Public messages can be shared either with your other primary school communities or with any of the schools in your extended network Private messages are indicated by a closed lock icon, whereas public messages are indicated by an open lock.

Can I save a post for later reference, how can I access my bookmarked posts.

Yes, you can mark any post as favorite, either your own or someone else’s. To bookmark a post, simply click on the red heart. A filled up red heart indicates a bookmarked post. To access all your bookmarked posts, click on the heart in the top menu bar. To remove a post from bookmarks, simply click on the heart icon in the post again.

What does unsubscribe from a post mean?

Yes, you can edit/delete your own post

Can I edit/delete my own post?

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What types of files can I attach to posts?

You can attach, Excel, Word, PDF, Zip, and image files to your posts.

I don’t wish to receive email notifications, how can I stop from receiving emails?

To stop receiving emails from Oroola, you will need to UNSUBSCRIBE from each type of individual email. You can find UNSUBSCRIBE link at the bottom of emails. To unsubscribe from a conversation happening on Oroola, see “ What does unsubscribe from a post mean” question under Posts and Updates. Additionally, each email notification you receive contains an unsubscribe link at the bottom. Click on that link to unsubscribe from that email notification.

What information can I share and with whom

A member who is not an original author of a post can share only that information which is marked public. When an author writes a post and marks the post as public, other members will see a share link to share that particular post. If the author marks the post as a private, the share link will be visible only to the original author and not to other members . Members can share public information with members in a) Primary school communities aka MySchools, b) Extended Network, or c) Groups. Original author of the post can share their own post whether it is marked as private or public.

What information can I share and with whom

A member who is not an original author of a post can share only that information which is marked public. When an author writes a post and marks the post as public, other members will see a share link to share that particular post. If the author marks the post as a private, the share link will not be visible.

MY GROUPS

What are OPEN, CLOSED, PUBLIC and PRIVATE groups

CLOSED groups are those where all members belong to the same school. If you wish to restrict your group access to parents and students from your school, you must create an OPEN group.

OPEN groups are those where the members can belong to different schools. Example: Boys/girls scout groups, sports league groups, study groups, etc.

Only parents and students are permitted to create OPEN or CLOSED groups

PUBLIC groups are open for any of the Oroola members to join and don’t require moderator approval

PRIVATE GROUPS are private and require moderator approval to join.

Who moderates private groups?

By default the creator of the group is also the moderator of the group. But the creator can assign another member to be the moderator of the group after it is created.

X-FEED

What is X-feed

X-feed is a separate area or wall which is an aggregation of messages from your schools in Extended Network.

What is Extended Network

Extended Network is a network of schools which are not your primary school communities, i.e these are the schools in your neighborhood or school district, but not the ones to which your kids go.

Which schools can I see in my Extended Network

By default there are no schools in your Extended Network. But if you wish you can add local schools within 50 miles radius of your zipcode, to your Extended Network.

How will Extended Network help me as a parent or a student

Extended network helps parents/students by expanding their network. This helps when parents who would like to keep updated about news at these schools maybe because you plan to move to this school or just are interesed in learning from them. Extended network also helps when you are looking for services such as carpool buddies or drivers, local tutors, baby sitters or other services. Many times parents and students are looking to find information such as textbooks or other resources and being able to reach out to members from other schools who share the same resources could be very beneficial. For high school students who offer tutoring, mentoring services for younger kids, or are looking to form teams for their outside-the-school projects, they can now reach out to a much wider audience than their own school and they can do so without having to join multiple school groups on other platforms such as Yahoo or Faebook.

I would like to ask a question to members in one of the schools in my Extended Network, but I cant seem to post any messages from the X-Feed Wall

Currently we don’t have the capability of permitting messages directly from X-feed wall. To post a message to schools in your extended network, first post a message to one of your primary school walls and then share it with schools in your Extended Network.

How can I add/remove schools from Extended Network

To add/remove schools from your Extended Network
  • Click on Settings menu in the top right corner
  • Click on Edit Manage Extended Network
  • Add/remove schools as you desire

EVENTS

How can I create events

Members can create two types of events on Oroola: a) Private and b) Public events. Private events are events are accessible and applicable to either a school, a classroom or a group, which means that private events are visible to only members of that community or group. To create a private event
  • Click on calendar icon in your school, classroom or group wall
  • Add all the details of the events
  • Submit
To create a public event
  • Click on Events menu in the top bar
  • Click on Create Event
  • Add all the details
  • Submit

How can I view all events

To view events, click on Events menu item. By default you are able to view all events, but you can filter to see only private or only public events by clicking on appropriate tabs. You can also view events created by you or created by others by clicking on appropriate tabs.

How can I see upcoming events for my school,classroom or group

To view upcoming events, go to your school, classroom or group wall. Upcoming events are displayed on the left side of your wall.

How can I RSVP for an event

To RSVP for an event, click on View Event Details link under the event title. Click on any one of, Yes, No or Maybe radio buttons to respond accordingly.

Where can I see member RSVP responses

To see how members have responded to an event or to see who is going to event, click on View Event Details and then click on the number above each of the radio buttons in 'Who else is going' section.

Can I share an event with other members

Yes, you can share a public event with any of your communities/groups by clicking on Share link on View Event Details page. You can also share a public event (such as a fundraiser or other events open to non-Oroola members) via Facebook from View Event Details page.

Can I set a reminder for an event

You cannot directly set a reminder for an event, but if you have responded "Yes" to an event, you will automatically receive a reminder one day in advance for the event. For upcoming events for next 7 days, you will receive a reminder once a week, whether or not you have responded to the event.

Can I post an online event, such as a webinar or a live meeting?

Yes you can. To post an online event,
  • Click on calendar icon in your school, classroom or group wall
  • Select Online for Type of event
  • Submit

Are Public events visible and accessible to all Oroola users, outside of my school community?

Yes, the Public events you create on Oroola are visible and accessible to all Oroola and non-Oroola members. Public events can be shared by Oroola members outside of your school community as well as outside of Oroola itself.

GROUP SIGNUPS

What is a "Signup"?

A Signup is the best way to coordinate group events and volunteers on Oroola. Signups can help you manage events that require a group of people to contribute their time or items for an event. For example, you may want to invite families to bring food items for a class potluck, or to volunteer their time for an event at shool. While creating a signup you can include date-time slots and options which are presented as choices that the invitees can make to sign up.

When should I use a "Signup" instead of an "Event" invitation?

A Signup invitation is best in situations when your group event involves asking users to sign up for a time slot (e.g., volunteer shifts) or to select an option (e.g., potluck items or voting in an election). An Event invitation is best in situations when your event is simply an invitation and does not require managing lists of things people will bring or managing volunteers (e.g., a PTO meeting or a local event). Both Signups and Events can be designated as private or public depending on whether you wish to keep the event private only to your school members or to open it up to community members outside the school as well

How can I create a signup

To create a Singup,
  • Click on Signups menu in the top bar
  • Select the Created by Me tab (which will be empty initially)
  • Click on Create Signup button
  • Add all details of the signup including some basic information, date/time slots and options to choose from
  • You can see a preview of how the Signup will be presented to invitees will see when they receive the invitation. will look like to the inviteeFinally, select the invitees from the options presented

What are some of the examples when a user would want to create a Signup?

The Signups feature on Oroola allows users to organize group activities. Some of the examples of when a user would create a Signup are,
  • For recruiting volunteers for an event
  • For inviting users to donate items, such as school supplies, food items, etc.
  • For scheduling parent-teacher conferences
  • For recruiting volunteers for your Exec Board

What is the difference between the Ending date/time field under the Dates tab and Expiration date field under the Basic Info tab for Signups?

Expiration date/time on the Basic Info tab applies to the entire signup. Setting an expiration date prevents the users from signning up beyond that date and time. Whereas, the End date/time under the Date/time tab applies to one or more options. Setting an End date/time doesnot prevent the user from signning up beyond that date/time, it is only for users' information.

What is an example of a Signup requiring an attachment?

Attachemtns field in Signup can be used to add a file or document that providers users with additional information, such as a shopping list or a list of people's names or phone numbers

What are the examples of Signups that can be created with different date and time slots?

There are four different combinations that be created using the starting and ending date/time slots in a Signup.
  • Signups with both starting and date/time slots, such as volunteer shifts or parent-teacher conference
  • Signnups with a starting date/time but no ending date/time slot. You can choose to ignore ending date/time for any kind of event
  • Signups with ending date/time only. E.g requesting users to bring donations by certain time
  • Signups with no starting date/time or ending date/time. E.g when recruiting volunteers for your PTO/PTA officer position, which are not necessarily timebound. You can set an expiration date if you wish to collect the signups by a certain date/time. Events without any starting and ending date/time are considered an all-day event

what is the difference between "Options first" and "Dates first" layout choices?

"Options first" and "Dates first are the two options for organizing the slots that you want invitees to sign up for. Selecting "Options first" organizes the list primarily by Options with the various dates listed next to that option. It's best to use ""Options first"" for events where each Option has multiple date/time slots, for example, when co-ordinating volunteers for traffic loop, an Option such as ""Manage traffic near Sycamore entrance"" may occur on different dates. Whereas selecting ""Dates first"" layout organizes the list primarily by dates with the various options listed next to that date. It's best to use ""Dates first"" for events like a snack duty for weekly soccer games, where the date/time slot of the game is the primary option and the snack items to bring to that particular game are shown next to the name as signup options.

How can I build a custom invitee list for my signup?

In the final step before publishing your Signup, the signup creator has several options to build a custom invitee list.
  • Invite members from your school or Open Groups: If you wish to create a signup for your school and you use Oroola for multiple school PTOs, you can select a school for which you wish to create the signup. Remember that you can choose only one school at a time and once a school is chosen it cannot be changed for another school after the signup is published. Alternatively, you can create a signup for one or more Open groups where invitees belong to different schools, e.g a Girls/Boys scout group
  • Invite a subset: If you selected a school in the above option, you are presented with subset options to either a) invite ALL the members from your school b) invite only a few members or c) invite members from one or more classrooms/Closed Groups. If you wish to invite only a few members from your school, you can search for members by name and pick from the suggested list
  • Invite non-school-based community members : If you wish to invite high school students from other schools or other non-Oroola members, you can do so by using the shareable link at the end of the list. Just copy the link and paste it in your email or share it on your social media

MESSAGE MODERATION

How does message moderation work

When a non-moderator member posts a message in a school wall, the message is sent to all moderators for approval. Moderators receive notification a few times a day about number of messages pending approval. Moderators can click on View All Messages button either in email or in-app notification to view all messages pending approval. They can then approve or reject a message. Only when a message is approved, it is published to all the members. If a message is reject the message will not be published to other users. After a message is approved or rejected, it is removed from moderator's "pending approval" queue.

Can I moderate messages before they are published to my school community

Yes, only moderators can moderate messages in school community. By default, message moderation is turned OFF, if you wish to turn message moderation ON for your school commuity, please let us know and we will configure your school community accordingly.

I would like to revoke the moderator role from a member

Only a moderator can revoke moderator role from another member. To revoke moderator role from a member,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on Revoke Moderator

I would like to assign a new moderator for my school community

Only a moderator can assing a new moderator for the school community. To assign a new moderator for your school community,
  • Click on the member name of the member you wish to revoke moderatorship from
  • Hover your mouse on the user's profile and then click on Assign Moderator
Remember that you can have up to 3 moderators per school community, so you may have to revoke moderator role from another member before you assign a new moderator, in case there are already 3 moderators for your school community.

What if one moderator has already approved or rejected a message

If a moderator has already approved a rejected a message, and another moderator tries to approve/reject a message they will receive an appropriate message and will not be able to continue

SCHOOL MANAGEMENT (FOR ADMINS)

Who can be designated as an admin on Oroola

At public schools, ideally, it is the PTA/PTO president who takes the ownership pf the community on Oroola, with other PTA members who can be added as co-admins. But any parent/teacher can take ownership of the community and hence be designated as an Admin

Who selects an admin for their school community on Oroola

Oroola approves the designation of an admin, both the initial one and the additional ones

As an admin, what are the recommended sequence of steps to set up a new school community on Oroola

Oroola recommends the following sequence of steps to set up a new school community, but this is just a recommendation and Oroola is flexible enough to accomodate your processes
  • Log into your school community on Oroola
  • For elementary grades, initially invite only teachers, so that you can first set up the classroom communities and add teachers to those classrooms. But teachers can be added to the classroom later too, so you could skip this step. To learn more about how to add members to your school community, refer to the 'How to add/invite members question below'. For middle school and high grades, since there is no notion of classrooms, this step can be skipped
  • For elementary grades, create your classroom communities in your Admin Console. Again, this step can be skipped for middle school and higher grades.
  • Invite parents, staff, students (in case of PTSA) and other members to the school community. As new parents join the community, they will be automatically assigned to proper grades (and classrooms) as they add their child's grade (and classroom) information
  • Create groups for your after-school clubs, committees, etc.
  • Congratulations, your community on Oroola is now all set up and you can start building and interacting with your community!

What is an Admin Console

An Admin Console is a special area in Oroola, visible and available only to those who are designated as admins by Oroola. Admins are able to configure certain elements of their school community through Admin Console

As an admin, how can I access the admin console

To access the admin console, click on the gear icon or Admin label close to your school name on the school wall

What elements can be configured in admin console

You can configure/manage two settings in the admin console - 1) Create and manage classroom communities for your school 2)Set and manage email aliases for school, grades and classrooms

I am a member of multiple schools, ca I be added as an Admin for just one of my schools

Yes, you can choose to be an admin for zero schools or as many schools as you like.

I am an admin, but I am unable to access the admin console

If you are admin, you must be able to see the gear icon near the school name on your school wall. If you are unable to see the icon, then you are probably not designated as an admin. Please contact our support to ensure that you are designated as an admin

How many admins can be designated for a school community

While there is no limit on the number of people who can be designated as admin, we recommend having not designating more than 2 or 3 people as admins. By default, initially there is only one admin, if you wish to add additional admins for your school, please contact our support with the email addresses of the people you wish to designate as admins

As an admin, how can I add/invite parents and other members to my school community

There are several ways for admins and non-admins to invite parents. To add/invite members, click on Invite to join button in your school or classroom community and select any one of the options to invite members.
  • Invite via Facebook: If you wish to send a message to parents via your school's Facebook page or group, select this option
    - Click on Facebook icon and you will be prompted to log into Facebook the first time only
  • - Once logged in, a custom message with link to your school and a unique link is automatically added to the post - Add your comment and post the message to your school page or group
  • Invite via URL/Code: Here you can either share a unique link or a 6-8 digit code with your members. Simply copy the link and/or school code and paste them in any of your email client and send it out. School code can also be shared in printed flyers if that is still one of the tools for your communication
  • Invite via email: This method has 3 different sub-methods:
    - Import contacts via CSV: If you have a large list of email addresses in an Excel Comma Separate Values (CSV) file, you can upload it to generate bulk invitations to your members. Make sure that you CSV contains only one column for email addresses and nothing else
    - Import contacts from Gmail: If you have your contacts in Gmail, you can directly connect with Gmail by logging in and then importing your contacts you wish to invite
    - Enter email addresses manually: This option is good if you have only a handful of members to invite. Type in the email address of the members and invite them. You dont have to add a link to your school in the message, the link is automatically inserted when the invitations are sent out. The system is unable to ensure the validity of email addresses, so make sure that your email addresses are valid, else the members will not receive an invitation
  • Invite via Whatsapp: Note that this opion will work only on mobile Oroola site. Select this option on mobile site, you will be prompted to select members from your Whatsap group. Select the members and an invitation with invitation link will be delivered to the members via a Whatsapp message

EMAIL ALIAS

What is an Email alias

In simplest terms, an email alias is an email address created to communicate with a specific group of people. In Oroola, email aliases can be used to communicate with members using mailing list and without the need to log on to Oroola. There are three diferent types of email aliases in Oroola - School level alias, Grade level aliases and Classroom level aliases.

How do email aliases work in Oroola

There are 3 types of email aliases in Oroola - School level, Grade level and Classroom level.
  • School level alias: There is only one school level alias to which all the members of the school are automatically subscribed to when they join the school community on Oroola
  • Grade level alias: Grade level aliases are used to communicate with members of a specific grade. Each grade has a unique grade alias. A parent who adds their child to a specific grade is automtically subscribed to that particular grade alias. If a parent has children in multiple grades in the same school, they are subscribed to each grade alias to which their child belongs
  • Classroom level alias: Similar to grade level aliases, each classroom has a unique classroom alias. When a parent adds their child to a specific classroom, they are automatically subscribed to that classroom alias. Hence a parent could be part of multiple grade and classroom aliases on Oroola, at a minimum a parent would be part of atleast 3 aliases, one each for school, grade and classroom
For every message and reply that is sent using an email alias, a corresponding post and comment is added to your school or classroom wall, which means users can also view the same messages by logging into Oroola.

I am a parent, teacher, or staff, how can I subscribe to an email alias for my school, grade or classroom

Parents and classroom teachers are automatically subscribed to school, grade and classroom level aliases respectively when they join their school community on Oroola and add their child or themselves (classroom teachers) to a particular grade and classroom

How can I unsubscribe from an email alias

To unsubscribe from a school or grade level alias, go to your school community and click on 'Unsubscribe' link for the alias you wish to unsubscribe from. To unsubscibe from classroom alias, go to your classroom community and click on 'Unsubscribe' link for the alias

As an admin how do I turn ON the feature for email aliases for my school

The email alias feature is ON by default, but if you wish you can turn in OFF from the admin console. Go to your admin console. If an alias is ON, the switch will be displayed in green color, else it will be displayed in gray. Click on the switch for an alias to turn in OFF. Grade and classroom aliases can be turned ON or OFF at individual grade/classroom level

As an admin, can I create custom email aliases for my school, grades or classrooms

Yes, you can set custom email address for your school, grades, or classrooms. Though we do require each email alias be a unique one throughout our email system on Oroola. So if an entered alias already exists in our system, you will be required to change it. Add a number or a prefix/suffix to change the alias and to make it a unique one.

As an admin, how can I see the members who are subscribed to an email alias

To view a list of members in your email list, navigate to your admin console and click on Email Alias section. Here you will be able to view a list of members for each of the school, grade and classroom aliases

As an admin, how can I see the members who are subscribed to an email alias

To view a list of members in your email list, navigate to your admin console and click on Email Alias section. Here you will be able to view a list of members for each of the school, grade and classroom aliases

What is the difference between Authorized and Subscribed members in Email Alias list

Authorized members are those who are authorized to send emails using a particular email alias, whereas Subscribed members are those who are part of an email alias and are able to receive emails sent to that alias. All members are automatically subscribed to relevant email aliases, but not all members are permitted to send out emails. The school admin determines and authorizes individuals who are permitted to send out emails through a particular alias

What happens if I turn OFF an email alias after it is live and there are Subscribed and Authorized members in it

If you turn OFF an email alias after it has members in it, all the list members are notified by an email. Emails sent to that email alias will not be delivered to its members and the sender will be notified of the failure

Can I rename an email alias after it is live and has many members in it

Who can send emails through an email alias is determined by the admin. An admin may authorize only a few members or all members to send emails through an alias. All the members are automatically subscribed to school level alias, so they all can receive emails sent through this alias. All parents with children in a particular grade and classroom are automatically subscribed to respective aliases and hence can receive emails through those aliases.

What happens if an unauthorized member or a non-Oroola user sends an email to an alias

Oroola verifies the autorization and membership of an alias everytime an email is sent out using an alias. Only an authorized member is permitted to send out emails using that email alias, in all other cases, the email delivery will fail

CLASSROOM COMMUNITIES

What is a classroom community

Classroom community is a group of members - parents, teachers, and room parents from a particular classroom. Only elementary grades have the notion of classroom communities. Classroom communities make it easy to communicate with all members from a particular classroom, or to send out invitations for events and signups

Who can create classroom communities

Any parent can create a classroom community but only for the grade that their child goes to, whereas a school admin can create classroom communities for any grade, even the ones that their child doesn't go to

How can an admin create classroom communities

To create a classrom community as an admin, Go to the admin console by clicking on the gear/settings icon near the school name on your school wall. Click on Classroom communities. Click on Create Classroom button

I do not see the list of teachers to be added for a classroom

In order to be able to add teachers to a classroom, the teacher must be an active Oroola member. If the teacher has not yet created an Oroola account, invite them to the school and once they have created their Oroola account, you should be able to search the teacher by name and add them to a classroom community. Alternatively, after you have created classroom community, the teacher can choose that classoom while registering and automatically be added to the classroom

Which is better, a group or a classroom community for classrooms

It is certainly advisable to create classroom communities for classrooms, instead of groups, for many reasons. Though classroom communities are special kind of groups that have some extra features.
  • Classroom communities can be associated with grade and teachers, groups cannot be
  • If you wish to use email alias to communicate with your classroom parents, you will be able to do so for a classroom, but not for a group
  • It is easy for parents to move to different classroom communities each year, by editing the classroom information in their child in their profile setting

MEMBER MANAGEMENT

Getting started as an admin

Once you are designated as an admin, follow these steps to set up your school community and to configure it
  • Log onto Oroola.
  • If your school includes elementary grades, you may want to set up the classroom communities first. Read the Classroom Communities section on FAQ page to learn how to create and manage classroom communities
  • Create email aliases (optional). If you wish to communicate with the families and teachers/staff using mailing list and without the need to log in to Oroola, you can create email aliases for any or all of your school, grade and/or classroom communities. If you do not wish to use this feature, you can just leave it as it is or turn it off.
  • Invite parents, teachers and other members of your school community. Read the Member Management section of the FAQ to see the various methods of adding members to your school community
  • Create private groups for your committees, after-school clubs, etc. Read more about Groups
  • Create your events and signups for the next couple of months. Read more about Events and Group Signups

As an admin, how can I add/invite parents, teacher/staff, and other members to my school community

There are several ways admins and non-admins can invite members. To add/invite members, click on Invite to join button in your school ro classroom community, Select any one of the options to invite members.
  • Invite via Facebook: If you wish to send a message to parents via your school's Facebook page or group, select this option, Click on Facebook icon and you will be prompted to log into Facebook the first time only. Once logged in, a custom message with link to your school and a unique link is automatically created. Optionally, add your comment and post the message to your school page or group.
  • Invite via URL/Code. Here you can either share a unique link or a 6-8 digit code with your members. Simply copy the link and/or school code and paste them in any of your email client and send it out. School code can also be shared in printed flyers if that is still one of the tools for your communication.
  • Invite via email: This method has 3 different sub-methods,
    • By importing contacts via CSV. This option is available only to admins. If you have a large list of email addresses in an Excel Comma Separate Values (CSV) file, you can upload it to generate bulk invitations to your members. Your CSV file must contain only one column for email address
    • By importing contacts from Gmail. If you have your contacts in Gmail, you can directly connect with Gmail by logging in and then importing your contacts you wish to invite.
    • By entering email addresses manually. If you have only a handful of members to invite, you could directly type in the email address of the members and invite them, You are not required to add a link to your school in these invitations, the link is automatically inserted when the invitations are sent out.
  • Invite via Whatsapp. if you have a Whatsapp group you could use this option which is available only on Mobile.

As an admin can I remove a member from a classroom

No, you cannot remove a member from a classroom. The member though can leave the classroom or school community on their own

MISC.

What if I wish to report a problem

To report a problem, to say hello or to complain, you can reach out to us via our feedback form. To access the feedback form, click on "Contact Us" in the footer. Alternatively, you can click on Settings menu in top right corner, and click on "Send Feedback".

Where can I find more help or support for the product

There are several ways to find product help or support
  • FAQ: Click on the question mark icon in the top right corner, just below the Settings menu, to access detailed FAQ. Alternatively, you can access our FAQ at Oroola.com/faq. Most of the questions are answered here.
  • Via Contact Us Form: You can also reach out to us by filling up the Contact Us form accessed by clicking on "Contact us" in the footer of the website
  • Via Chat: Chat with a support agent for instant help. Start by clicking on chat icon found in the bottom left corner of the website
  • Via Email: Email us at support@oroola.com